Somewhat long overdue review, Seoul Garden caught my attention the moment I read about their opening at the end of last year. Taking up the corner end of level 2 in Market Square, they allege to be the biggest KBBQ in all of Australia, offering a selection of kbbq, hot pot, hot and cold foods as well as desserts. Unfortunately, despite all their offerings and the significant efforts spent on marketing, the running of the restaurant has its hiccups. Dr L and I made a point to go the day after the opening celebration for it to be closed without any notice or warning. Anyway with that initial plan dashed, it was a short while before we made a second attempt. In the meantime there had been a stream of negative reviews for the restaurant on google, mostly citing chaotic service especially with regards to bookings, being yelled at by staff, low quality food and a tendency to overcharge whenever possible. Suffice to say we were quite apprehensive as our booking loomed.
The booking system was also something to contend with. Currently they only accept bookings for groups of 4-6, because that essentially maximises capacity in one booth. Groups with 1-3 or 7 and up would have to queue up at the door by way of QR code and apparently it sometimes takes hours before being seated. That evening, we dined in a group of eight and had to break into two tables of four. Despite requesting both our tables to be put together they somehow lost this note and we were separated by a very busy aisle.
Anyway, as expected, the restaurant was completely packed when we arrived and there was considerable chaos outside. Although our reservation was for 6.45, they started calling tables on a mic at about 6.30, at which point two of our party had not arrived. We lined up to get our table and were seated without too much confusion. When the rest of our companions showed up though, they were both barred at the door despite being told they had a seat inside and I had to walk out to get them.
Anyway, onto the food. I had previously read that there was a 30 minute queue in the restaurant to get to the food. This was not my experience and I was able to get to everything without too much hassle. There were 20 cuts of meat on offer for bbq. Most of the cuts were very mainstream such as tri top, oyster blade, pork jowl, pork belly, however there were more obscure cuts such as lamb shoulder on offer.
There was also a large selection of banchan to go with the bbq on offer, such as kimchi, radish, fish cake and salads. Notably there were also fresh prawns and sand crabs. I didn't try the sand crab but the prawns were really fresh.
With the penalty of taking too much food hanging over our heads, we were very conservative in what we picked. Nevertheless we had two pieces of each item that caught our eye. What was interesting was the fact that some of the larger pieces of meat fell apart when it was heated at the grill. In terms of the meat quality, I would have to agree with the online reviews though that even though it looked good, it wasn't particularly good quality. It didn't have too much meat flavour and cuts like ox tongue or pork jowl which ought to have a more chewy texture definitely lacked the texture.
On flavour, there was a wide variety of bbq and hot pot sauces to allow you to mix your own.
Each booth also came with its own hot pot. We could pick one soup for the table which can be ordered on the QR code. We picked mushroom soup and this came fairly quickly.
There were four varieties of meat available for hot pot, two beef, one pork and one lamb. These were deep frozen and quite brittle, making it difficult to pick up.
There were also a fairly large assortment of food to go with the hot pot. Notably there were veggies, fish balls and noodles but for some reason there were no tofu items.
Compared to the BBQ, the hot pot was more of an afterthought for us. The quality is definitely not comparable to Haidilao upstairs but more similar to what you would get at shabu house. It was not bad and definitely a welcome variant from just having bbq. The mushroom soup was strongly flavoured but quite artificial.
There was also a selection of hot food on offer, mostly deep fried items, pizza, rice and noodles. I didn't have too much room to try many but the japchae was done well. I would have really liked to try some chicken wing also but that would have to be a matter for next time.
They also had a selection of nigiri and gimbap. The nigiri was surprisingly well done, I enjoyed the unagi a lot whilst the squid and prawn were also quite enjoyable. The gimbap didn't appear to have too much protein in them so I didn't bother with them.
I was most impressed by the variety of desserts on offer. Including soft serve, ice cream, cake, mousse, mochi, fruit pastries and even churros, there was quite a lot that I wanted to sample. In keeping up with the rest of the food, the quality really wasn't that high but the matcha and thai milk tea soft serve did have a strong enough taste although it wasn't particularly smooth. Ice cream was supermarket quality, as were the pastries. I found the churros most disappointing as they would have been a lot more enjoyable if served hot than cold. The mochi was quite nice as were the little mousse cups.
Finally as we were leaving, we noted the opportunity for a free keychain in exchange for a google review, notably not specifically a 5 star review. Ultimately providing the solution to my question of why their google reviews had gone up so quickly in such a short period of time.
Overall we had a decent time at Seoul Garden. I would not recommend this as a spot to catch up with friends due to how rushed it was, however if you're going with family, especially if you have hungry teenagers, this would undoubtedly be able to give you good value for money. As Dr L put it, it didn't feel like a restaurant insofar as it felt like a factory with the customer as the product. From my perspective, it was a lot of hassle finding friends to go with to make up a booking of four and having the additional threats of overcharging and timing hanging over our heads really impacted our ability to enjoy the experience. The only real selling point is the variety on offer, but if you were aiming for better quality specialised meals, I would definitely prefer Yido or Midam instead.
Taste: 6/10
Value: 8/10
Service: 7/10
Environment: 8/10